GCC Transformation & Support Services

GIC | GCC  >> Capabilities >> Transformation

GIC Global In-house Centers | Global Capability Centers (GCCs)

The Indian Global In-house Center ( GIC or GCC)  landscape has evolved significantly over the last 25+ years. Global capability centers (GCC) is integral part of India’ growth story .

GCC centers are located across India from North to South and East to West. During these years, many MNCs  and Engineering and Manufacturing Companies did set-up medium to large size multi-function GCCs and R&D Centers in India. This growth phase was capitalized very well by GCCs of Financial Services,Retail, Healthcare, Manufacturing and Telecom sector companies.

Adaptable talent pool, supported by strong IT infrastructure backbone, Business Ecosystem, and extremely enticing Tax benefits did make conducive environment for GCCs to grow faster.

Need for GIC |GCC Transformation

Over the period GCC  has transformed from Cost arbitrage to value delivery. Cost arbitrage and Process excellence are strategic levers for GCC growth story.

However, digital disruption across industries worldwide, the Indian GICs | GCCs have to transform from current state to next level of business and service excellence.

Capability Driven GCC Transformation

GCC setups and transformations are turning to growth. Following are some of the challenges, issues and opportunities lead to GCC Transformation

  • Cost and Competitive challenges

  • Resource Attrition

  • Emerging Risks

  • Shifting Regulatory priorities

  • GCC and Startup Eco System Partnerships

  • Productized Delivery Model

  • Environmental Sustainability

  • Digital transformation

Global Capability Centers

Structural Levers for Transformation


GIC | GCC  Transformation Rodmaps

Changing CXO’ Priorities for GCCs

Indian GICs |GCCs must focus on six key priorities over the next three to five years to become GCCs of the future: To successfully insulate themselves against the impacts of future downturns on financial performance and business continuity, GCC must complete the transition from operational to service excellence, capability driven transformation cut across service excellence, regulatory, governance, risk, compliance, digital, automation & innovation arena.

  • Center of Excellence

  • Global Business Services

  • Integrated governance & management of capability center (GCC) ecosystems

  • Global transformation

  • Innovation Partnerships

  • Collaboration with Startup Eco System


Energica helps GCC’s based on its past experience with both buyer, supplier and GIC organizations to achieve the transformation successfully.

  • Aligning the transformation’s expected outcomes to the GIC’ parental organization strategy;

  • Identifying and putting transformation capabilities in place early ;

  • developing a transformation road-maps to accommodate business or IT programs for the respective industry vertical they operate ; and

  • establishing a transformation operating model and approaches for execution systematically.

Companies that get these critical elements right can ensure that their major transformation initiatives deliver the business benefits

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Sourcing Management & Governance (GCC)

Contractual Obligation Management

Compliance & Risk Management

Spend Analytics

Service Delivery Optimization

Operational & Process Improvements

Workforce Management (Contingent Labour)

Process Innovation

Application Portfolio Rationalization

Digital Transformation



Cloud Enablement and Transformation

T&E Invoice Management

Sustainable Cost Savings Initiatives

Sustainability Reporting (ESG)

Value Driven Transformation for GCC’s

Energica’ Patented Contract Management & Sourcing Governance Solution

Energica has been granted a patent by the United States Patent and Trademark Office (USPTO) for digital supplier governance in 2018. Energica’s new patent – U.S. Patent No. 9,965,735  is a core component of Energica’s  Supplier Governance Advisory services & solutions, which was launched in 2010.

Solution Accelerators

Who We Serve

Energica offers platform based  service offerings for GCC Customers. Our Service offerings cut across SVM value chain with GRC and Contract Management (CLM) capabilities for

  • GCC Customer

  • Buyer (Customer)

  • Supplier (Service Provider)

  • Third Party Consultants in IT Sourcing (SVM) | Procurement | Supplier Governance advisory

  • GCC Business Advisory space.

The increase in numbers of strategic vendors | suppliers | partners and the trend towards multiple smaller deals and new technologies around RPA and Cognitive Automation arena underline the need for efficient sourcing & supplier governance structures.

Thought Leadership: Resilience in an Uncertain World

Global In-House Center

Next Cycle of GCC Transformations

The resilience of GCC is once again in focus. After more than a three decade of stable expansion and transformation, the global economy is now in a new period of uncertainty due to COVID19.  Please Click the link to download the report

GCC Transformation Roadmap V1.0

Ramesh Somasundaram

Global Head, Digital Cloud Solutions & Transformation Services

For GCC Transformation Services & Solutions

Please Call Ramesh @ 91.99620.55678  ramesh@energica.io